28th Aachen Colloquium Automobile and Engine Technology 2019
MBUX – Creating the Best Mercedes-Benz User Experience
Authors
Christina Ibrom, Dr. Felix Schüssel, Daimler AG, Sindelfingen
Summary
User Interaction means shaping the relationship between humans and their environment. For Mercedes-Benz this means using cutting edge technology, design thinking methods and multimodal interaction schemes to create a User Experience that captures the heart of our customers. MBUX, our highly praised multimedia system, delivers exactly that. With multimodal control options, a new level of personalization and individualization, best of class graphics and artificial intelligence it is set to usher in a new era in terms of infotainment and Mercedes me services. Its revolutionary voice assistant “Hey Mercedes” allows using natural language and creates an unparalleled ease of use in voice control. This article provides insights in the creation of MBUX, which focused on the customer right from the start.
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